TERMS AND CONDITIONS (T&Cs)

These terms and conditions set out the basis on which you can use the website of Serendipity Girls Designer Dresses (SerendipityGDDs) and place an order for purchases made through PayPal, a secure online payment facility or WIX payment via most credit and debit card types. All goods ordered by you the customer are for private and domestic use only. The terms and conditions do not effect your statutory rights.

DESCRIPTION OF ITEMS/GOODS

All goods are proudly designed and handmade by SerendipityGDDs in England, UK. Every attempt has been made where possible to give an accurate description of each item on the website, and the digital photographs may result in some slight variation in colours between different computer screen settings.

PRIVACY POLICY

Please note that your name, address and email address will not be passed on to any 3rd party by Serendipity Girls Designer Dresses.

POSTAGE/DELIVERY

Please note that the customer is responsible for any import duties or customs levied outside of the European Union (EU). Our postage / shipping rates to UK include this.

POSTAGE/DELIVERY continued

Worldwide (3 regions) and Europe (1 zone) are listed separately (see table below under SHIPPING DETAILS for exact details). Customers are responsible for accepting delivery of the goods ordered and/ or collection from their local depot or post office. If the parcel is not claimed by the customer within the time limits set by their local postal service and is therefore returned to Serendipity Girls Designer Dresses, then the customer will have to pay the postal charges again for the goods to be re-shipped.

LOST PARCELS

SerendipityGDDs must be informed as soon as possible by email (via contact screen) of parcels not arriving and within 21 working days of the order date.

RETURNS

After examining your purchase , if you decide to return an item

1.You must notify SerendipityGDDs by email (via contact screen) within 48 hours of receiving your order, together with the reason why you wish to return an item.

2.Items must then be returned unworn, unwashed and totally new condition with the garment tags still attached  and in the original packaging to arrive within 21 working days @ SerendipityGDDs after receipt. SerendipityGDDs will NOT accept return of non-faulty items that have been worn, used, washed and/or garment tags removed.

3.Please return items (in perfect condition) and in the original packaging via signed for and tracked delivery to SerendipityGDDs address as found on your PayPal transaction.

4.Please note that the customer is responsible for all postage costs when returning items to SerendipityGDDs.

5.SerendipityGDDs will not be responsible for any loss or damage during transit of returned goods. If returned goods are lost or damaged in transit I may deduct a charge from the refund to cover that.

EXCHANGE ITEMS

The customer is responsible for all postage/ shipping costs when returning an item and exchanging it for another item. SerendipityGDDs advises that the child's measurements are compared to the particular item on the website before purchasing in order to obtain a comfortable fit.

CANCELLATIONS

The customer has the right to cancel an order within 7 working days. If the goods have been already been dispatched then the returns/ exchange items policy will apply.

PAYMENT

This is via either PayPal (preferred & safest method), Credit or Debit card. If you wish to pay by Credit or With Debit card when you view your final CART, select Checkout rather than Checkout with PayPal. You will then be asked to supply your credit card details, thanks

COPYRIGHT

Copyright (22/5/2011) by Serendipity Girls Designer Dresses, © All rights reserved: I take the theft of my original work very seriously and would draw to your attention it is protected under UK copyright law. Please note any part of my website, design, images, text or search engine optimisation (SEO) is wholly owned by Serendipity Girls Designer Dresses and must not be found being used elsewhere without prior authorisation in writing to anne.hellinger@ntlworld.com thanks

SHIPPING DETAILS

BUYING

Get Your Girls Designer Dresses, Knitwear and accessories here, I welcome any feedback on my girl's designer products available on the website.

Thanks Serendipity Girls Designer Dresses  

DRESSES, KNITWEAR, ACCESSORIES & TUNICS
Once your payment has been received, I will ship via recorded and signed for 2nd class mail if in the UK and the most appropriate delivery to elsewhere in the world. There are 5 shipping regions, and the site is clever enough to work out where you are and send you to the appropriate region

If you need quicker delivery, please contact me for the price.

As at Jan 2022 the prices for those regions are

SHIPPING COSTS

1.  UK:  £5 per item, add £2 for each additional item up to £13 max, free Shipping if you spend over £100, Note the postage on my little bags is cheaper at £2.99, and all scarves at £3.99

2. Europe including Russia £11, add £5 for each additional item

3.Worldwide: £23 (max) for 1 item, add £8 for each additional item, there are 3 World Zones with flat charges for the 1st item of £18, £21 & £23   respectively. Currency translation and language translation are all built in.

Please ensure your PayPal Account is set up with your required delivery address. If paying by Credit or With Debit card you will be asked for your address as you pay. Remember PayPal is the safest way to pay as an online consumer.

Please also ensure that you measure your girl's chest, waist and length to hem and compare it to the measurements of the dress you have chosen to ensure a comfortable fit.          

Please also note that your name, address and email address will not be passed to any 3rd party by Serendipity GDDs

Please remember to add postage charges to your order by pressing the appropriate combination of 'add to cart' buttons before checking out.

Many thanks for your custom, warm regards SERENDIPITY Girls Designer Dresses (SerendipityGDDs)

UK MODERN SLAVERY ACT 2015

 

The Modern Slavery Act 2015 is an Act of the Parliament of the United Kingdom. It is designed to combat modern slavery in the UK and consolidates previous offences relating to trafficking and slavery. This law applies to very large companies with an annual turnover of £36 million but the government and smallbusiness.co.uk are now emphasising that smaller organisations not caught by the £36 million turnover threshold should think about voluntarily producing a modern slavery statement.

 

Modern Slavery Statement by Serendipity Girls Designer Dresses: Modern Slavery Act 2015 & transparency in supply chains

I can assure customers that all the products available on my website are made entirely by me in England and no other persons are employed in factories abroad to manufacture these products.